24 Hour Support

In addition to standard support, we provide 24 hour support for critical matters.

Whenever a critical matter is reported, night or day, we will look into it immediately. Our guarantee is that we will have the matter resolved as soon as is reasonably possible.

A critical matter is something that seriously affects your web site. Critical matters include (but are not limited to):

• The web site being offline (down)
• Offensive spelling mistakes
• The web site appearing to be corrupted
• Offensive forum posts
• Any issue that raises serious liability issues for us or you

Critical matters are not:

• Updates
• Spelling mistakes
• Forum posts to be removed